For all delivery cost please.
The delivery charge is made to cover the cost of delivery to the customer’s home. delivery is not charged when a customer is going to collect (or take away) the goods.
Just Beds Online can take away old furniture at an additional cost of £30 per item on request.
In order to keep costs down the courier service that we use cannot deliver to floors above ground level, therefore items ordered will only be delivered to the ground floor entrance of the house or ground floor entrance of flats or apartments.
Goods delivered/removed by Just Beds Online or by a third party contracted to undertake delivery/removal on our behalf, only to/from the customer's Ground floor entrance.
If you, or any member of the household, request that the Item is taken/removed from inside the property and any damage to fixtures, fittings (such as lampshades, tables etc.) or the structure of the house i.e. plasterwork or brickwork occurs, the customer undertakes not to hold Just Beds Online, it's employees or sub-contractors responsible for any such damage should it occur. Such an action is undertaken solely on the individual customer's own responsibility.
Just Beds Online will not be liable to you for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by our negligence).
If you place an order for a 6' mattress on its own, would you please ensure that someone is available to help the driver unload the items at your house.
Processing your order and delivery dates
When an order is placed you will be contacted with estimated delivery dates.
These are only estimates and are subject to change but we will endeavor to get you order within the delivery time frame.
If, for an unforeseeable reason, the delivery needs to be delayed, we will make every effort to keep you informed.
Do We Deliver at Weekends?
We do also offer a Saturday delivery at an additional charge of £10.00. Sunday delivery at an additional charge of £25.00. Orders need to be placed in advance.
What Should I Do When My Order Arrives?
It is very important that you check the items upon delivery.
Return of goods
We only accept returns within 7 days from delivery date and the item is still brand new condition in original packaging. Items will only be accepted where assembly/inflation has not been attempted and returned in a reasonable condition. You must make the Goods available and accessible for collection in the original packaging and the original unassembled condition in which you received it.
In the event that the goods are either damaged on arrival, faulty or incorrect, which requires the goods to be returned. You may return the items through your own specified courier or we can get these collected using our own courier at the charges, where upon the buyer can either cancel the order, or request a replacement item. All returns carriage costs will be borne by you the sender, unless deemed that the product was either damaged on arrival, faulty or incorrect. We can offer a collection of goods for a fee of £50.00. The consumer however is not obliged to use this service, and can arrange their own return of goods.
Products that have been made by specifications received from the customer (i.e. tailored products)
cannot be cancelled once the payment has been received.
Outside of our Local Delivery Zones
Contact our sales team to discuss lead-times and additional charges.
Please note that Delivery time slots are estimated to the best of our ability but if you need more accurate timings, you can request a call from the delivery team when they are 30 or 60 minutes away.